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Privacy Policy

This Privacy Policy explains how jokersino-casino, accessible exclusively via jokersino-ca.com, collects, uses, discloses, and protects your personal information. It applies to all players and website visitors interacting with our services. This policy is effective as of November 6, 2025, and is designed to comply with all applicable laws and regulations in Canada, as well as international data protection standards.

Who We Are

OBSERVE: jokersino-casino is operated by GROUP GAEM B.V., a registered legal entity under Curaçao law. The company's principal place of business is Julianaplein 36, Curaçao (Registration Number: 163083). Regional operations for payment processing are conducted from Archiepiskopou Makariou III, 84, Office 1, 6017, Larnaca, Cyprus.

  • Data Controller: GROUP GAEM B.V. (doing business as jokersino-casino on jokersino-ca.com)
  • Legal Address: Julianaplein 36, Curaçao
  • Registration Number: 163083
  • Licensing Information: Curacao eGaming License 5536/JAZ
  • Contact for Data Protection: Data Protection Officer (DPO) - [email protected]; general inquiries: [email protected]

REFLECT: For all privacy-related concerns or to exercise your data rights, contact our DPO via the above channels.

What Personal Data We Collect

OBSERVE: To deliver regulated casino services, jokersino-casino collects various categories of personal and technical data through jokersino-ca.com.

  • Personal Identification Data: Full name, date of birth, address, email address, phone number, government-issued identification (for KYC/AML).
  • Account and Activity Data: Username, account settings, transaction history, gaming and betting records, support communications.
  • Technical Data: IP address, device type, operating system, browser type, log files, and geolocation data.
  • Payment Data: Credit/debit card numbers (tokenized), e-wallet identifiers, payment confirmations, withdrawal and deposit records.
  • Behavioral Data: Login times, session duration, clickstream data, preferences, game activity, marketing response rates.
  • Cookies and Similar Technologies: Session cookies, persistent cookies, third-party analytics and advertising trackers (see "Cookies & Tracking Technologies" below).

REFLECT: Data is collected directly from users, via automated means, and through trusted third-party providers to ensure compliance, security, and tailored service provision.

Legal Basis for Processing

OBSERVE: jokersino-casino processes personal data under strict legal grounds, as required by CA law and international data protection standards.

  • User Consent: We obtain explicit consent for marketing communications, cookies, and certain data processing activities. Consent can be withdrawn at any time via your account dashboard or by contacting our DPO.
  • Contractual Necessity: Processing is required to establish, manage, and fulfill your account with jokersino-ca.com, including payments, withdrawals, and customer support.
  • Legal Obligations: We process data to comply with anti-money laundering (AML), know-your-customer (KYC), record-keeping, and reporting duties imposed by gaming regulators and financial authorities.
  • Legitimate Interests: We use data for fraud prevention, service analytics, dispute resolution, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

REFLECT: All processing activities are documented and regularly reviewed to ensure ongoing legal compliance and respect for user privacy.

Purpose of Processing

OBSERVE: The collection and use of your data are purpose-bound and governed by legal standards applicable in Canada.

  • Provision of Casino Services: Managing user registration, account verification, deposits, withdrawals, and gameplay experience.
  • Compliance and Security: Conducting mandatory KYC/AML checks, preventing fraud, and ensuring compliance with applicable laws and regulations.
  • Service Improvement & Analytics: Monitoring user activity to optimize games, website functionality, and overall user experience.
  • Marketing and Promotions: Sending promotional offers, newsletters, and event notifications, subject to user consent and opt-out preferences.
  • Customer Support: Assisting with inquiries, resolving disputes, and responding to feedback.

REFLECT: Data is never processed for purposes incompatible with those stated above, and secondary uses are always subject to additional consent or notification.

Disclosure & Sharing

OBSERVE: jokersino-casino only shares personal data with third parties under defined circumstances, tailored to CA legal requirements and international standards.

  • Payment Partners: Banks, payment processors, and e-wallet providers to facilitate deposits, withdrawals, and financial compliance.
  • Service Providers: Technology vendors, hosting providers, analytics services, and customer support platforms, all operating under strict confidentiality and data processing agreements.
  • Regulators and Authorities: Disclosure to gaming regulators, law enforcement, or tax authorities as required by law, including in response to legal requests or investigations.
  • Affiliates and Subsidiaries: Trusted entities within the GROUP GAEM B.V. corporate structure (including Gxmble, Wino Casino, Spin Time, Seven Casino, Winstler Casino) solely for operational and compliance purposes.
  • Advertising Networks: Limited and only with your explicit consent, for targeted marketing or analytics purposes.

REFLECT: All third-party disclosures are governed by robust contractual safeguards, and no data is sold to unrelated third parties.

International Transfers

OBSERVE: As an international operator, jokersino-casino may transfer personal data outside Canada, including to Curaçao (registered office) and Cyprus (payment processing).

  • Countries/Regions: Personal data may be transferred to Curaçao, Cyprus, EU/EEA member states, and other jurisdictions where our service providers operate.
  • Protection Guarantees: All data transfers are subject to appropriate safeguards, including:
    • Standard Contractual Clauses (SCCs) for international transfers
    • Data Processing Agreements (DPAs) ensuring adequate protection and compliance
    • Technical and organizational security measures in line with ISO 27001 and SOC 2 standards

REFLECT: We regularly assess cross-border data transfer practices and update contractual frameworks to ensure legal adequacy and user protection.

Data Retention

OBSERVE: jokersino-casino applies strict retention schedules for all categories of data, in compliance with CA laws and industry standards.

  • Personal and Account Data: Retained for the duration of your account activity and up to 5 years after account closure, unless longer retention is required by law (e.g., AML/KYC obligations).
  • Payment and Transaction Data: Kept for a minimum of 5 years to meet financial reporting and regulatory requirements.
  • Technical and Behavioral Data: Retained for up to 2 years for analytics and security purposes.
  • Cookies and Tracking Data: Storage duration varies by cookie type, as detailed in our Cookies section below.
  • Deletion Criteria: Data is deleted upon user request (where permissible), when retention periods expire, or when processing purposes are no longer valid.

REFLECT: Data deletion processes are securely managed, with regular audits and controls to prevent unauthorized retention.

Your Rights

OBSERVE: Users of jokersino-ca.com have extensive rights under Canadian, European, and-where relevant-Mexican data protection laws. We are committed to honoring the following rights, ensuring your ability to control your personal information.

  1. Right of Access: Obtain confirmation whether your data is being processed and request a copy of your personal information at any time.
  2. Right to Rectification: Request correction of inaccurate or incomplete data held about you.
  3. Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to regulatory and contractual obligations (e.g., AML/KYC, anti-fraud).
  4. Right to Restrict Processing: Limit the processing of your data in certain circumstances (e.g., contesting accuracy, lawful basis objections).
  5. Right to Data Portability: Obtain your personal data in a structured, machine-readable format and request its transfer to another provider, where technically feasible.
  6. Right to Object: Object to direct marketing, profiling, or processing based on legitimate interests.
  7. Withdrawal of Consent: Withdraw consent for marketing or other data processing at any time via your account dashboard or by contacting our DPO; this does not affect processing lawfully undertaken prior to withdrawal.
  8. Complaint Procedures: File complaints with jokersino-casino's DPO or escalate to the relevant data protection authority (contact details below).
  • How to Exercise Your Rights: Submit requests via email to [email protected]. We will respond within 30 days and will not charge for the initial request.
  • Legal Reference: These rights are grounded in Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the EU GDPR, and relevant Mexican regulations (when applicable).

REFLECT: All requests are handled transparently, securely, and in accordance with applicable laws. Users will be informed of any exceptions or limitations imposed by legal obligations.

Cookies & Tracking Technologies

OBSERVE: jokersino-ca.com uses cookies and similar technologies to enhance user experience, enable core functionality, and collect analytics.

  • Session Cookies: Temporary cookies necessary for login, gameplay, and secure navigation; deleted when you close your browser.
  • Persistent Cookies: Remain on your device for a specified period to remember preferences and facilitate faster access upon return.
  • Third-Party Cookies: Set by analytics providers (e.g., Google Analytics), advertising networks (only with user consent), and social media plugins.
  • Purposes:
    • Functional: Site operation and authentication
    • Analytics: Usage statistics and service optimization
    • Advertising: Personalized offers and retargeting (with consent)
  • Managing Cookies: Change preferences at any time through your browser settings or, where available, via our internal cookie management panel. Disabling some cookies may limit website functionality.

REFLECT: Full details are provided in our separate Cookie Notice, accessible from all pages of jokersino-ca.com.

Data Security

OBSERVE: jokersino-casino employs comprehensive security measures to ensure the integrity, confidentiality, and availability of your personal data.

  • Encryption: All data in transit is protected using TLS 1.2+ protocols. Sensitive data at rest is secured using industry-standard encryption algorithms.
  • Access Controls: Strict, role-based access to personal data, with multi-factor authentication for staff and critical systems.
  • Operational Security: Regular security audits, penetration testing, and vulnerability assessments conducted by independent specialists.
  • Staff Training: Ongoing employee education on data protection, privacy, and incident response protocols.
  • Incident Response: Documented procedures for detecting, reporting, and mitigating data breaches, including timely user notification where required by law.
  • International Standards: Our security practices are aligned with ISO 27001 and SOC 2 certifications (where applicable), ensuring global best practices.

REFLECT: Security measures are continuously reviewed and enhanced to address emerging threats and evolving regulatory requirements.

Complaints & Contacts

OBSERVE: jokersino-casino is committed to responding to all privacy-related queries and complaints in a transparent, timely, and effective manner.

  1. Internal Complaint Procedure:
    • Step 1: Submit your complaint to our Data Protection Officer by email ([email protected]).
    • Step 2: We will acknowledge receipt within 5 business days and aim to provide a full response within 30 days.
    • Step 3: If you are unsatisfied with our response, you may escalate your complaint as described below.
  2. External Escalation:
    • Canada: Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/en/, Tel: 1-800-282-1376)
    • EU: Supervisory Authority in your country of residence (if applicable under GDPR)
    • Mexico: Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (https://home.inai.org.mx/)

REFLECT: We are dedicated to resolving all privacy concerns promptly and cooperatively with relevant authorities.

Updates

OBSERVE: jokersino-casino regularly reviews and updates this Privacy Policy to reflect changes in legal requirements, operational practices, or service offerings.

  • Notification Procedures: Users will be informed of material changes via email, website banners, and alerts within their account dashboard.
  • Advance Notice: For significant changes, at least 30 days' notice will be provided before the new policy takes effect. Users have the right to object or close their accounts if they disagree with the changes.
  • Version Control: The current version of this policy is always available on jokersino-ca.com, with a "Last updated: November 6, 2025" timestamp and a changelog summarizing material changes.

REFLECT: Ongoing user transparency and the ability to exercise rights in response to changes remain central to our data protection practices.