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Jokersino-casino, operating exclusively through jokersino-ca.com for Canadian users, is committed to providing accessible, transparent, and secure communication channels. Our support team is available 24/7 to address inquiries, resolve issues, and ensure regulatory compliance with the latest Canadian gambling standards. All personal information submitted through our contact channels is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy regulations.

Comprehensive Contact Methods

  • Email Support: For general inquiries and account-specific assistance, contact us at: All emails are processed in accordance with our privacy policy and Canadian data protection laws.
  • Online Contact Form: You may submit your inquiry directly through our secure online contact form below. Please include your name, email address, and a concise description of your request to expedite processing. Our team aims to respond within one business day.
  • Live Chat: For immediate assistance, utilize the live chat feature available on jokersino-ca.com. Our agents are accessible 24 hours a day, 7 days a week.
  • Telephone Support: Although phone numbers are not currently specified, users may request a callback through our online contact form or live chat service. We are committed to expanding direct voice support in compliance with evolving CA best practices.

Corporate and Licensing Information

  • Registered Entity: jokersino-casino is operated by GROUP GAEM B.V., a company registered under Curacao law (Company Registration Number: 163083), with its headquarters and legal address at Julianaplein 36, Curaçao.
  • Regional Office (Payment Processing): Archiepiskopou Makariou III, 84, Office 1, 6017, Larnaca, Cyprus, supporting payment operations and compliance in the EU region.
  • Gaming License: Licensed and regulated by Curacao eGaming under license number 5536/JAZ (Curacao Interactive Licensing (CIL) master gaming license). Validity is subject to ongoing regulatory review and annual renewal through 2025.
  • Website: https://jokersino-ca.com (authorized domain for Canadian operations)

Contact Form (Secure Submission)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers and User Protections

  1. Response Timeframes: While jokersino-casino endeavors to respond to all inquiries within one business day, certain requests may require additional verification or investigation. All communication is logged and monitored to ensure regulatory compliance and quality control.
  2. Privacy and Data Security: Any personal information provided through our contact channels is processed in strict accordance with Canadian data protection laws (including PIPEDA) and our internal privacy policy. Data is used exclusively for the purposes of responding to user inquiries, resolving complaints, and fulfilling legal obligations.
  3. Dispute Resolution: In the event of unresolved issues or disputes, users retain the right to escalate complaints to the relevant regulatory authorities in Curacao or Canada, as applicable. Full details of our dispute resolution process are available upon request and comply with all CA consumer protection frameworks as of 2025.
  4. Jurisdictional Limitations: jokersino-casino, via jokersino-ca.com, is intended for users located in Canada. Access from prohibited jurisdictions is not permitted and may result in account restriction in accordance with our Terms of Service and regulatory requirements.
  5. Updates and Validity: All contact information and legal disclosures on this page are accurate as of November 2025. Users are encouraged to review this section regularly for updates, as regulatory requirements and operational details may change.

Regional Compliance Note: All contact procedures, data handling practices, and legal disclosures presented herein are specifically adapted to align with Canadian laws, including consumer protection statutes and privacy frameworks effective through 2025. Cross-jurisdictional operations (Curacao licensing, Cyprus payment processing) are fully disclosed, and all communications are governed by the applicable laws of Canada and the laws governing our registered office in Curaçao.